• Description
• Credentials
• Pricing

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Our managed services value add to customers in managing their IT operations using a collaborative platform without upfront investment for tools, resources and expertise.

Certified engineers for various technology
Centralised Management & Self Service Portal 
- Asset Management
- Case Management
- Project Collaboration 
Onsite / Remote Helpdesk & Infrastructure Support Services
Monitoring as a service 
IT Infrastructure Health Assessment Services
IT Infrasrtucture Discovery & Gap Analysis Services 

Support Scope Focus:
Servers & Storage
Virtualisation 
Microsoft 
Networking 
Security Email System
Security Firewall
Backup & DR
​Endpoint  

CISCO
Cisco CCNA & CCIE
Cisco Data Centre Unified Computing System Specialisation
Cisco Data Centre Unified Fabric Specialisation
Cisco Data Centre Design Specialist
Cisco Source Fire Professional

Vmware
Vmware Certified Professional 
Vmware Technical Sales Professional for Vsphere, Vsphere, NSX, vOps 
​

HDS
HDS Qualified Professional for 
VSP Storage
G Series Storage
HUS / HUSVM Storage
HDS Certified Specialist for Compute Platform Implementation
HDS TrueCopy

Netapp
Netapp Accredited Storage Architect
Netapp Certified Data Administrator
Netapp Certified SAN Implementation Engineer 

Veeam
Veeam Technical Sales Professional

Dell
Dell Certified Storage Architect & Implementation 
Dell Networking Specialisation
Dell Certified System Architect & Implementation​

Microsoft
Microsoft Certified Engineer
Microsoft Certified Technology Specialist 
Microsoft Azure Architect
Microsoft Azure IaaS Technical 

Others
Nimble Storage / Simplivity / Nutanix 
Sonicwall / Fortigate 
Aerohive / Ruckus / Aruba Clearpass & Wireless
LogRhythm / Netgain / Riverbed / Silverpeak 

For a 12 month contract period, customers will enjoy a 10% discount on the monthly subscription. 

Basic	Essential	Enhanced
250	360	600
SGD per month	SGD per month	SGD per month
Order Now	Order Now	Order Now
Next Business Day Reponse	Next Business Day Response	4 Hours Response
Support up to 30 Users	Support up to 50 Users	Support up to 50 Users
Up to 12 Desktop / Infra Remote Support	Up to 20 Desktop / Infra Remote Support	Up to 30 Desktop / Infra Remote Support
Management Portal Access  (Cases & Asset)	Management Portal Access ​(Cases & Asset)	Management Portal Access ​(Cases & Asset)
No Contractual Period	No Contractual Period	No Contractual Period
NA	NA	Free 1 Infrastructure Health Assessment
Support covers troubleshooting, problem resolution, root cause analysis, recommendation, replacement of faulty devices*, vendor point of contact, case management	Support covers troubleshooting, problem resolution, root cause analysis, recommendation, replacement of faulty devices*, vendor point of contact, case management	Support covers troubleshooting, problem resolution, root cause analysis, recommendation, replacement of faulty devices*, vendor point of contact, case management
Exclude upgrade, migration & project services	Exclude upgrade, migration & project services	Exclude upgrade, migration & project services

* Customers should have a valid warranty from manufacturers. BIT Solution will not bear the cost of the hardware parts of the equipment or warranty. 

Manage

IT operations can be seamless if you have a system to help you manage the daily operations, assets, inventory, cases and projects. We provide a platform for our customers to help them to keep the information in place to manage their operations efficiently.

Monitor

As business demands a non disruptive environment, keeping a uptime availability will require active monitoring and adopting a proactive approach to solve cases without impacting business operations.

Support

Our support team performs health checks, from system, network & security to ensure the identification of any required re-mediation to be performed before the infrastructure is comprised.