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Description
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Credentials
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Pricing
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Our managed services value add to customers in managing their IT operations using a collaborative platform without upfront investment for tools, resources and expertise.
Certified engineers for various technology
Centralised Management & Self Service Portal
- Asset Management
- Case Management
- Project Collaboration
Onsite / Remote Helpdesk & Infrastructure Support Services
Monitoring as a service
IT Infrastructure Health Assessment Services
IT Infrasrtucture Discovery & Gap Analysis Services
Support Scope Focus:
Servers & Storage
Virtualisation
Microsoft
Networking
Security Email System
Security Firewall
Backup & DR
Endpoint
CISCO
Cisco CCNA & CCIE Cisco Data Centre Unified Computing System Specialisation Cisco Data Centre Unified Fabric Specialisation Cisco Data Centre Design Specialist Cisco Source Fire Professional |
Vmware
Vmware Certified Professional Vmware Technical Sales Professional for Vsphere, Vsphere, NSX, vOps |
HDS
HDS Qualified Professional for VSP Storage G Series Storage HUS / HUSVM Storage HDS Certified Specialist for Compute Platform Implementation HDS TrueCopy |
Netapp
Netapp Accredited Storage Architect Netapp Certified Data Administrator Netapp Certified SAN Implementation Engineer |
Veeam
Veeam Technical Sales Professional |
Dell
Dell Certified Storage Architect & Implementation Dell Networking Specialisation Dell Certified System Architect & Implementation |
Microsoft
Microsoft Certified Engineer Microsoft Certified Technology Specialist Microsoft Azure Architect Microsoft Azure IaaS Technical |
Others
Nimble Storage / Simplivity / Nutanix Sonicwall / Fortigate Aerohive / Ruckus / Aruba Clearpass & Wireless LogRhythm / Netgain / Riverbed / Silverpeak |
For a 12 month contract period, customers will enjoy a 10% discount on the monthly subscription.
Basic |
Essential |
Enhanced |
250 |
360 |
600 |
SGD per month |
SGD per month |
SGD per month |
Next Business Day Reponse |
Next Business Day Response |
4 Hours Response |
Support up to 30 Users |
Support up to 50 Users |
Support up to 50 Users |
Up to 12 Desktop / Infra Remote Support |
Up to 20 Desktop / Infra Remote Support |
Up to 30 Desktop / Infra Remote Support |
Management Portal Access (Cases & Asset) |
Management Portal Access (Cases & Asset) |
Management Portal Access (Cases & Asset) |
No Contractual Period |
No Contractual Period |
No Contractual Period |
NA |
NA |
Free 1 Infrastructure Health Assessment |
Support covers troubleshooting, problem resolution, root cause analysis, recommendation, replacement of faulty devices*, vendor point of contact, case management |
Support covers troubleshooting, problem resolution, root cause analysis, recommendation, replacement of faulty devices*, vendor point of contact, case management |
Support covers troubleshooting, problem resolution, root cause analysis, recommendation, replacement of faulty devices*, vendor point of contact, case management |
Exclude upgrade, migration & project services |
Exclude upgrade, migration & project services |
Exclude upgrade, migration & project services |
* Customers should have a valid warranty from manufacturers. BIT Solution will not bear the cost of the hardware parts of the equipment or warranty.
ManageIT operations can be seamless if you have a system to help you manage the daily operations, assets, inventory, cases and projects. We provide a platform for our customers to help them to keep the information in place to manage their operations efficiently.
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MonitorAs business demands a non disruptive environment, keeping a uptime availability will require active monitoring and adopting a proactive approach to solve cases without impacting business operations.
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SupportOur support team performs health checks, from system, network & security to ensure the identification of any required re-mediation to be performed before the infrastructure is comprised.
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